Technical Support

To request technical support please choose one option and follow the steps:

• Email:
  • Compose an email to helpdesk@townschool.com
  • Describe the technical issue and your location on campus
• Online:
  • Go to our online Help Desk application - click here
  • Login using your school username and password
  • Complete the online form
• Phone (only if the network/email is down):
  • Call extension 254 or 305

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Town School Gmail

• Gmail Help:
  • Overview of Gmail help
  • Accessing your Town School Gmail account
• Your messages:
  • Creating and Sending
  • Receiving
  • Reading
  • Labels and Filters
  • Attachments
  • Deleting
  • Spam
  • Searching
  • Chat
• Your account:
  • Settings
  • Labs
  • Managing contacts
• Google Calendar:
  • Help Center
• Google Docs:
  • Google Documents
  • Google Spreadsheets
  • Google Presentations
• Strike Sheet:
  • Click here for setup instructions
• Google Mobile:
  • Overview
  • iPhone or iTouch
  • Blackberry

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File Management/Backup

• Update Briefcase - Click here for instructions.
• Wireless Network, Offline Files and Resolve File Conflicts issues - Click here for instructions for resolving
• Manually Synchronizing the My Documents folder - Click here for instructions
• File Conflict Resolution - Click here for instructions
• Offline file issues - Click here for instructions

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Photo and Video

• Saving images to Photo & Video Server - Click here for instructions
• Moving Flip video and opening with Windows Movie Maker - Click here for instructions

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Website Updates/Internet Bookmarks

• FrontPage Reference Guide - Click here for instructions
• Export/Import Mozilla Firefox Bookmarks - Click here for instructions
• Export/Import IE Favorites - Click here for instructions
• Backing up Mozilla Profiles - Click here for instructions

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eClass

• Accessing eClass - Click here for instructions
• eClass Reference Guide - Click here for instructions
• Opening eClass files - Click here for instructions

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Printers/Copiers

• Installing network printers in Windows XP - Click here for instructions
• Scanning documents from copier - Click here for instructions

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Spyware/Virus Issues

• Spyware cleanup tool - Click here

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Faculty Orientation

• Faculty Orientation handout - 2009 (pdf)
• Faculty Orientation handout - 2008 (pdf)
  

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